Effective August 7, 2026
Support
STRAKS can help customers who have questions or run into problems using STRAKS Invoice. Support is practical assistance with the application โ not professional accounting, bookkeeping, tax, legal or financial advice.
Contacting support
Send a clear description of the problem, including what you expected to happen and what happened instead, to jd@jdscs.com, or use the bug-report form below. Including the affected page and approximate time helps us investigate faster.
- Account access, login and verification questions.
- Billing, plan and access-code questions.
- Invoice, credit-note and PDF problems.
- Reminder workflow questions.
- Privacy or account-data requests.
Security guidance
- Never send passwords, authentication codes, magic links, session tokens or API keys by email, message or support ticket.
- STRAKS support will never ask you for your password or a one-time authentication code.
- Report suspected unauthorized account access immediately so access can be reviewed and secured.